I Am Computer Literate Cover Letter

1234 Dahia Court
Sumner, Washington 12345
(555) 867-5309
e-mail: WandaJ@hotjob.com

May 9, 2000

Kathy Shark
Goodbank & Gold Associates
e-mail: kathy@goodandgold.com

Dear Ms. Shark,

I am writing in response to the job opening you recently advertised in the Seattle Post Intelligencer. I believe that I have the skills and experience needed for the Office Assistant position. I would be excited to work for Goodbank and Gold, because the company has an excellent reputation and a strong commitment to it's customers.

I have strong organizational skills. My jobs have required that I identify and resolve difficult problems. I am very good at analyzing problems and understanding how they came to be. My recommendations for problem resolution have been very effective. If you contact any of my former supervisors, I encourage you to ask them about these skills.

I thrive in a fast-paced environment. Even under high pressure, I work well with others and maintain a friendly, calm demeanor. I understand the need for an office assistant to cope with stress and continue working when things get difficult.

I know that the office assistant is required to be proficient in many areas of computer technology. I have strong computer skills as outlined in my resume. I also have experience with office machines such as faxes and copiers.

I would love to meet with you to further discuss my skills and experience. Please contact me at the address above or by phone at (555) 867-5309. I look forward to hearing from you.


Wanda Jobs

encl: resume

Wanda Jobs
1234 Dahia Court
Sumner, Washington 12345
(555) 867-5309
E-mail : WandaJ@hotjob.com

Objective: To obtain a technical position in a high quality organization that will utilize my technical and customer service skills.


  • Shoreline Community College, Shoreline, WA, 1998 to present
    Prerequisite course work for University of Washington admission
  • Seattle Pacific University, Seattle, WA, 1995-1998
    Communications course work

Skills and Qualifications:

Technical Skills
  • MS Office
  • DOS
  • UNIX
  • C/C++
  • HTML
  • Hardware

Customer Service Training

  • Conflict Management
  • Effective Listening
  • Argumentation: The Art of Inference
  • Advanced Interpersonal Communication

Customer Service Skills

  • Interact with customers in an efficient, friendly manner.
  • Work well with others, even under high pressure.
  • Analyze, identify, and resolve customer problems.
  • Maintain a calm demeanor and facilitate solutions for challenging customers.


  • Customer Care Representative, Airtouch Cellular, Bellevue, WA, 1998 to present
  • Telephone Operator, Shoreline Community College, Shoreline, WA, 1998-1999
  • Cafeteria Cashier, Seattle Pacific University, Seattle, WA, 1995-1998

Dear Ms. Colletti,

I read Great Barrier Reef’s advertisement for a computer technician with interest and am writing to apply. I have extensive knowledge of troubleshooting computer hardware and software and excellent technical skills. I have a Bachelor’s degree in Information Technology along with five years of experience and I’m certain I have all of the required skills to be successful in the position.

In my current work as a computer technician, I man the help desk and provide troubleshooting over the telephone and internet to remote customers. Sometimes I use remote access to take over customer computers with their permission to look for and identify problems. I have excellent telephone communication skills and am often able to walk customers through simple step-by-step solutions to technical problems.

Being a computer technician requires not only great analytical abilities but also the interpersonal skills necessary to work well with others. I get along with my coworkers and am very patient with customers. I treat everyone with courtesy and respect.

I would really like to have an in-person interview to further discuss the computer technician position. I know I have a lot to offer and have enclosed my resume. Please call or email me to schedule a time.


Sharon Smith

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